ac998 Privacy Policy
This policy provides complete details on how your personal information is collected, used, and protected on the ac998 platform.
Welcome to ac998. Your privacy matters to us. This Privacy Policy ("Policy") describes what personal information is collected when you use the ac998 platform, why it is collected, how it is used, who it may be shared with, and what steps we take to protect your information. This Policy applies to the ac998 website and all associated services.
By continuing to use our platform, you are considered to have agreed to the terms of this Privacy Policy. Please read it carefully. If you do not agree with any part of this Policy, we ask that you refrain from using our services.
1. Information We Collect
We collect various types of information when you register an account and use services on the ac998 platform. This information falls into two main categories — information you provide directly, and information collected automatically.
1.1 Information You Provide
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password and security information
- National ID or other identity document details (where applicable)
- Transaction information related to bKash, Nagad, Rocket, or bank accounts
- Information provided when contacting our support team
1.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Login time and session-related information
- Information from cookies and similar tracking technologies
- Gameplay history and transaction records
2. Purpose of Data Collection
ac998 uses your information only for specific and legitimate purposes. We never collect your information unnecessarily or use it beyond approved purposes.
- To create, manage, and secure your account
- To process all financial transactions including deposits and withdrawals
- To complete age and identity verification
- To provide customer service and live chat support
- To prevent fraud, money laundering, and other illegal activities
- To improve platform security and performance
- To inform you about services and promotions based on your preferences (subject to your consent)
- To fulfil applicable legal obligations
3. Data Storage & Security
ac998 takes the highest standard of technical and organisational measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between you and our servers fully encrypted.
3.1 Security Measures
- All data transfers are secured through SSL/TLS encryption
- Advanced hashing methods are used for password storage
- Firewalls and access controls are in place to prevent unauthorised access
- Regular security audits and assessments are conducted
- Staff receive regular training on data protection
3.2 Data Retention Period
Your information is retained for as long as necessary. All data is kept while your account remains active. After an account is closed, certain information may be retained for a defined period for legal compliance and dispute resolution purposes.
4. Sharing Information with Third Parties
ac998 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Operating our platform requires working with trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, and banking partners), cybersecurity providers, and technical infrastructure providers. Only the necessary information is shared with these partners, and they are bound by strict confidentiality agreements with us.
4.2 Legal Requirements
We may be required to disclose information in response to a court order, legal process, or valid request from a government authority. Information may be shared with relevant authorities when needed to investigate fraud, money laundering, or other illegal activities.
4.3 Business Restructuring
Your information may be transferred in the event of a company merger, acquisition, or asset sale. In such circumstances, we will notify you in advance and your information will remain protected in line with this Policy.
5. Cookie Policy
The ac998 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login status and session information — without these, the platform will not function properly.
- Functional Cookies: Store your preferences, language settings, and other personalisation information.
- Analytics Cookies: Used to analyse platform usage and improve service quality.
You can control or disable cookies from your browser settings. Please note that disabling cookies may limit some features of the platform.
6. Your Rights
As an ac998 user, you have several important rights over your own information. We respect these rights and are committed to helping you exercise them.
Your Data Rights
Right to Access
You can request at any time to know what information we hold about you. We will provide you with a copy of that information.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you can request a correction. We will make the correction as quickly as possible.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to your information being processed for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You can request your information in a structured, machine-readable format so that it can be transferred to another service.
Right to Restrict Processing
In certain specific circumstances, you can request that processing of your information be temporarily restricted.
7. Privacy of Minors
The ac998 platform is strictly not for individuals under the age of 21. We do not knowingly collect any information from minors. An age verification process is carried out at the time of account registration.
If for any reason a minor's information has been collected in our system and you have information about this, please contact us immediately. We will delete that information without delay and close the relevant account.
8. Third-Party Links & Services
The ac998 platform does not contain links to external websites. However, during payment processing you may be redirected to the platforms of bKash, Nagad, Rocket, or banking partners. Those platforms have their own privacy policies, and ac998 is not responsible for them.
Gaming service providers such as Pragmatic Play, Evolution Gaming, Spribe, and others are integrated into our platform. Under our agreements with these providers, they process only the information necessary to operate the services.
9. International Data Transfers
Your information may be stored and processed on servers located outside Bangladesh. For such transfers, we ensure that your information remains protected in accordance with the standards of this Policy. We put in place appropriate contractual arrangements and technical safeguards to ensure data security.
10. Marketing Communications
If you consent to receiving marketing communications, ac998 may inform you about new offers, bonuses, and promotions. You have the option to opt out of these communications at any time.
- You can turn off notifications directly from your account settings
- You can send an opt-out request to [email protected]
- You can let the support team know via live chat
Please note that even if you opt out of marketing communications, essential messages related to your account and transactions will continue to be sent, as these are an integral part of the service.
11. Policy Changes
This Privacy Policy may be updated over time due to changes in our services, technology, or legal requirements. We will notify you in advance of any significant changes — by email or via a notification on the platform.
The date of each update will be clearly stated at the top of the page. Continuing to use our platform after a policy change will be considered as your acceptance of the updated policy.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, do not hesitate to contact us. ac998's support team is available 24/7 to assist you.
- Live Chat: Available 24/7 — the fastest way to get immediate assistance
- Email: [email protected] — responses provided in both Bengali and English
We take every complaint seriously and always strive to resolve it. Protecting your information is our top priority.