❓ General Questions
Answers to all your questions about ac998
Deposits, withdrawals, VIP benefits, playing on mobile, and responsible gaming — find detailed answers to ac998's most frequently asked questions here.
It is natural to have questions when using ac998. On this page we have covered four important sections in detail: VIP benefits, limits and controls, playing games on mobile, and deposit methods. Every answer is written in plain language so both new and experienced players can understand easily. If you cannot find an answer to your question, our support team is with you around the clock.
VIP Benefits
ac998 has four VIP levels — Bronze, Silver, Gold, and Platinum. Bronze offers up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8% weekly cashback. As you move up the levels, you also get priority support and special offers alongside your cashback.
Cashback is calculated each week based on how much you play. It is credited to your account at the rate set for your VIP level. The process is automatic — there is no need to claim it separately. The higher you climb from Bronze to Platinum, the higher your cashback rate and the more money returns to you every week.
VIP levels rise through regular play and staying active. The more you play and the more activity there is on your account, the faster you can move from Bronze to Silver, Silver to Gold, and Gold to Platinum. There is no specific turnover threshold — consistent participation is the key.
Yes. On top of up to 0.8% weekly cashback, Platinum members receive priority live chat support, exclusive promo offers, and invitations to special events. ac998 values its most regular players and Platinum members are part of that special care.
If you are inactive for a long period or your activity drops significantly, your VIP level may be reviewed. Continuing to play regularly makes it easy to maintain your level. For any questions about your level, contact ac998's 24/7 live chat support — they are always ready to help.
Limits & Controls
The minimum deposit at ac998 is ৳500 for every payment method. Whether you send money via bKash, Nagad, Rocket, or bank transfer, you must send at least ৳500. Deposit requests below this amount cannot be processed.
There are some warning signs to watch for — such as repeatedly gambling to try to win back lost money, spending beyond your budget, losing focus on family or work, or feeling uncomfortable when you are not online. If you notice these signs, consider taking a break and seeking help.
Yes. If you feel you need a break, let the ac998 support team know and they can set up a temporary pause (cooling-off) or a longer-term self-exclusion on your account. This is completely confidential and entirely your decision. ac998 treats responsible gaming with the highest importance.
In Bangladesh, contact a trusted healthcare provider or counsellor for help with mental health and addiction. You can also find support information on ac998's responsible gaming page (Responsible Gaming). Our support team is always ready to point you in the right direction.
Yes. ac998 is for people aged 21 and above only. Age is verified during account registration and identity checks. Protecting minors is our responsibility and ac998 enforces this rule strictly. Proof of ID may be requested if there is any doubt.
Mobile Use
ac998 works on all modern devices — Android and iOS smartphones, tablets, and Windows or Mac computers. The site runs correctly on any updated browser including Chrome, Firefox, Safari, or Edge. No separate app needs to be installed.
If the connection drops, the game pauses temporarily. Once you reconnect, you can continue from where you left off because the game state is kept safe on the server. A fast and stable internet connection will make for a smoother experience.
ac998 is a fully browser-based platform — no separate app needs to be downloaded or installed. Simply open ac998.lat in Chrome or Safari on your smartphone and all games and features are available. This saves storage space on your device and removes the hassle of updates.
Android users: open ac998.lat in Chrome, then choose "Add to Home screen" from the top menu. iPhone users: open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". After that, you can access ac998 directly from your home screen just like an app.
Clearing your browser cache fixes most issues. On Android Chrome: Settings → Privacy and Security → Clear browsing data; on iPhone Safari: Settings → Safari → Clear History and Website Data. After clearing the cache, reload ac998.lat fresh. If the problem persists, let us know via live chat.
How to Make a Deposit
Log in to your ac998 account, go to the deposit section, and select bKash. Enter the amount (minimum ৳500) and send money to the bKash number provided. Submit the Transaction ID in the portal. Your account balance is usually updated within a few minutes.
Yes, Nagad is one of ac998's approved deposit methods. On the deposit page, select Nagad, enter the amount, and send money to the Nagad number shown. Confirm with the Transaction ID. Depositing via Nagad is fast and secure.
ac998 currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit is ৳500 for all methods and the process is fully secure.
ac998 does not charge any processing fee on deposits. However, your mobile banking service (bKash, Nagad, Rocket) or bank may apply a small fee according to their own policy. It is a good idea to check your payment provider's fee information before depositing.
After depositing via Rocket, your balance is usually updated within a few minutes. If the correct Transaction ID and deposit details are provided, the process completes automatically. If there is any delay, contact ac998's live chat and the support team will resolve it quickly.
The minimum withdrawal from ac998 is ৳800. After your request is verified, money typically reaches your bKash, Nagad, Rocket, or bank account within 15 minutes to 2 hours. This timeframe applies on weekends and bank holidays as well.
Still have questions? We are right here
If you could not find the answer on this page, ac998's support team will help you directly — in both Bengali and English, 24 hours a day.